Privacy policy
Privacy Policy
(1) Overview
This Privacy Policy explains how tirtawahyu.com collects, uses, shares, and protects personal data when you browse, shop, or contact us. It covers our decor categories including Decorative Vases, Planters & Flower Pots, Wall & Hydroponic items, Wedding & Event decor, and Woven/Rattan decor.
- We use your data to process orders, ship items, support returns, prevent fraud, and improve our site.
- We share data with service providers (payments, shipping, hosting, analytics) as needed to operate the service.
- You can opt out of marketing emails and request privacy rights where applicable.
(2) Data We Collect
| Category | Examples | Source |
|---|---|---|
| Contact identifiers | Name, email, phone, shipping/billing address | Provided by you |
| Order & transaction data | Items purchased, order totals, returns/refunds, shipping confirmations | Generated by transactions |
| Device & usage data | IP address, browser type, pages visited, timestamps, referral URLs | Cookies/logs |
| Support communications | Emails/chats, photos you send (e.g., damaged packaging for fragile items) | Provided by you |
| Marketing preferences | Subscription status, email engagement (where supported) | Provided by you / email tools |
(3) How We Use Data
- Fulfillment: process orders, ship products, provide tracking, handle returns/refunds.
- Support: respond to inquiries and resolve issues.
- Security: prevent fraud and protect accounts and systems.
- Operations: analytics, debugging, performance, and site improvements.
- Marketing: send promotions where you opt in or where permitted by law (you can unsubscribe).
- Compliance: tax/accounting and lawful requests.
(4) Cookies
We use cookies and similar technologies for core site functions (cart/checkout/security), analytics, and (where applicable) marketing. You can control cookies in your browser settings; disabling cookies may affect functionality.
Cookie categories
- Essential: required for the site to work.
- Analytics: helps us understand usage and improve the site.
- Marketing: helps measure or deliver advertising where enabled.
(5) Sharing
We may share personal data with:
- Service providers: payment processors, shipping carriers, logistics partners, hosting/IT, analytics, customer support tools.
- Legal/safety: to comply with law, prevent fraud, and protect rights and safety.
- Business transfers: if we merge, are acquired, or sell assets (with safeguards).
(6) International Transfers
We operate internationally, so your data may be processed in countries/regions different from where you live. Where required, we use appropriate safeguards for international transfers.
(7) Retention & Security
- Retention: we keep data only as long as needed for the purposes described and legal obligations.
- Security: we use reasonable safeguards, but no system is 100% secure.
(8) Your Rights
Depending on your location, you may have rights such as access, correction, deletion, portability, restriction, objection, and the right to withdraw consent.
- Marketing: unsubscribe via links in emails.
- Requests: email privacy@tirtawahyu.com with your request and verification details.
(9) Children's Privacy
Our services are not intended for children under 13 (or the age defined by local law). We do not knowingly collect personal data from children.
(10) Changes
We may update this policy from time to time. The "Last updated"date reflects the most recent revision.
(11) Contact
- Privacy: privacy@tirtawahyu.com
- Support: support@tirtawahyu.com
- Domain: tirtawahyu.com